We have saved our customers valuable time and thousands of dollars by avoiding unnecessary repairs that the Mercedes, BMW, Audi or MINI dealer recommended.
Check out these real customer reviews:
5 stars for Honesty and Integrity!!Called to get a quote for 3 services that Autobahn Motors had recommended. Given my description and mileage of car, the technician said the Factory Manual does not even recommend those services until some 40,000 miles later!!He said they'd be happy to take a look to make sure nothing was really wrong with the power steering, radiator and differential fluids but thought it'd be highly unlikely.THANKS and KUDOS for not taking advantage of your customers.
I found Holland Car Care after spending hour on google searching for a good auto shop that specialized in European cars. Before my appointment, I went in for a quote and Brian was extremely helpful. He was able to schedule me in for an appointment right away and got my car fixed within hours. They let me know of new problems they found right away and gave me the option of adjusting my quote to get those fixed. This shop is professional, reliable, has great customer service and they are so easy to communicate with. They were able to get me back on the road safely and at an affordable price. I highly recommend bringing your car to Holland Car Care! I will be going back for my next service with them for sure.
I broke down in San Mateo on my way to San Luis Obispo on a Saturday night. I dropped my car and left a note and headed home. Holland called me at opening Monday. Had my car finished Tuesday. Honest, trustworthy, reasonable. Kept me up to date during the entire process. I couldn't have been more impressed and satisfied. If I lived in San Mateo, Holland would be the ONLY repair shop I would use and recommend to friends and family.
All the 5-star reviews are exactly right. Amazing service, thoroughly professional, and exceptionally skilled. The team here is highly skilled and very responsive. They go above and beyond to ensure that the customer experience is outstanding. Complimentary car rentals, shuttles, car pick-up and delivery, great waiting room with refreshments and WiFi...the list goes on.But what makes these guys truly stand out is their honesty, integrity and professionalism. Their work is always flawless and guaranteed - and their rates are fantastic. (Once my bill was a grand total of $6...to replace a broken lightbulb. They said they didn't feel right about charging me for labor, so they comped it.) Well done to Shawn and the team at Holland for raising the bar.
We have brought our BMW and Mercedes here to do annual maintenance for some years. Last week, our Mercedes suddenly refused to start. We towed the car to Holland and it was diagnosed to be a faulty electronic steering lock.Shawn put together the paperwork to order a new ESL (not a simple process due to security considerations of this component) and kept us informed of the progress every step of the way. Shawn was knowledgeable, honest and to the point. The repair cost is probably 30% lower than Autobahn, a dealership nearby. Highly recommended.
I give Holland and Shawn/Mike my highest recommendation. I have been taking my 335i BMW here for a while, and the service has always been over the top. They always take good care of me, with the care and precision of a dealer, but with the affordability of a quality shop.One specific example of their quality service was this morning. They picked my car up from my work, did my scheduled maintenance, and then returned the car to my work - and drove my car through a car wash for extra points!I can't say enough good things about this place. Their service has created a long lasting relationship between us, and I will continue to spread the good word about Holland!Thanks again, Shawn!
Shawn was terrific - I contacted them for some work on my BMW 3 series and they did a great job on the work (way less than the dealership, obviously), provided good communication and estimates in advance, and were super convenient with their pickup and drop off service. Hats off to Shawn for a really helpful process. I have no reservations
I've been going to Holland for a couple of years now after reading the stellar reviews they had on Yelp. So far, I've been really happy with their service and I know I'll be a customer of theirs for life. They are very professional, friendly and most importantly honest. Highly recommended!
I set up the service appointment based on web reviews and the service experience was excellent. Holland was informative, explained the service requirements clearly and outlined the costs accurately. What really impresses me was the cleanliness of the workshop. I would definitely have my Mini serviced there again.
I was referred to Holland by an ex-BMW mechanic. My experience was 100 percent satisfactory. The Holland Service Writer was honest and did not try to sell me repairs that were not truly needed. The cost of the work done was more than competitive. Holland paid for my rental car. My 2001 BMW 740IL is now in great shape. I have total confidence in your shop.
My family has used Holland Car Car for 25+ years and they are wonderful. When I woke up on Friday morning to a car that wouldn't start, I thought I'd be spending the weekend without my wheels. Not so thanks to Holland. After getting jumped from AAA and the car to Holland, they quickly determined the problem, and had the new part shipped from SF and installed before the end of the work day. They called me throughout to keep me apprised of the progress and the car was ready exactly when they said it would be.
This is by far the best auto repair shop I've ever taken my car to. Both David and Sean are tremendously helpful with whatever service I need for my car. I completely trust them and don't ever get the feeling I'm being sold. I used to take my car to Peter Pan BMW where I thought I was getting great service. That was until I was advised to repair some oil leak that would have cost over $6,000. I was skeptical because for that price I was seriously considering buying another car. I thought it was best to seek a second opinion so I found Holland Car Care on yelp and had David check it out. I was pleasantly surprised that the repair would only cost $600. Since then, I've taken my car in for regular service and have been more than satisfied. I don't know much at all about cars so it's such a relief to have a mechanic that I can completely trust.
This is place is the gold standard of what a repair shop should be. Straight forward information, great customer service - hassle free. When I pick up my car I leave 100% of the time with no remorse. Very rare for a for a shop these days. No pushy unnecessary add on's.I used to go to the Mercedes dealership for service and repair. I got fed up with the dealership staff constant turn over and diluted pushy service managers. A friend of mine told me about Holland. On my first visit for routine service I not only saved 15% of what I paid at the dealership, but the service was outstanding. That was 5 years ago and there is no other place I will take my car too - really they are that good.
Well, Holland Car Care has been fantastic ever since day one. Both times that I've taken my X5 for maintenance has been excellent and if they find any issue they kept me informed and explain in details about the problems. The price they have given me would beat the dealer's price. I have recommended holland car care to my friends because of the service and both times I have been there. They had a courtesy car ready for you so that you can use it to go to work. Without the hassle of finding a rental car which is an extra cost. I highly recommend Holland Car Care if you own BMW, Benz, etc. I for one is a satisfied customer. Thank you Holland Car Care for everything!
I highly recommend Holland Car Care to anyone who's looking for a mechanic. I brought in my BMW X3 for an oil change and maintenance service. During the inspection, they found an oil leak in the back pinion which they fixed promptly and at a reasonable cost. I needed to leave my car there overnight so they reserved and paid for a rental car so I could get home. They also drove me to work in the morning, when I first dropped off my car. Everyone I met there was super nice. I had some time constraints but they were flexible, very accommodating, and great about explaining to me what needed to be fixed. The were also honest about what didn't need to be fixed. They're awesome and I'm definitely going to be using them again.
Immediate service, top quality work, and reasonable prices. Who needs Peter Pan?
Great service without the dealer prices.I feel like they know your car and whatit takes to service it.I recommend Holland to any Mini Cooper, Mercedes-Benz, BMW owners... EctGet great service always and feel good about it!
Once again Holland Car Care came through in repairing my Mercedes-Benz with the least amount of inconvenience and perfectly done as always. Thank you Shawn for making it as painless as possible. I have and will continue to recommend Holland Car Care to all my friends. It's the BEST!
Great experience all around! There are just not enough positive adjectives to describe the guys at Holland. They have done routine maintenance and repair work on my 2006 BMW several times now and I have consistently received excellent care, friendly service, great pricing, and high quality work. Each time I go there, I drive away thinking I will always go back to them for my car care.
I truly enjoyed my experience. From my initial e-mail to my drive in the garage, I was met with smiles, timely responses, informative dialogues, and a very courteous staff. I went to get my coils fixed and a gas cap replaced so I could pass emissions. Not only was I in and out, but I also had a great price AND Shawn referred me to a Smog check station (which was ALSO great)! I will get all of my work done at Holland from this point forward.
TRUST, it's always about TRUST.Shawn and his team always give honest assessments about my car and help me make intelligent decisions about the work that needs to be done or not. As long as Holland Car Care's prices are fair, and they always are, I would rather bring my business to them than anyone else. Thanks Shawn!
I'm tired of breaking the bank by going to Autobahn. The free hot cocoa is definitely not worth paying their over priced service fees. I decided to trust my fellow yelpers and go with the top choice.. Holland Car Care! So glad I did. they quoted me an honest price and even explained everything my service diagnostic recommended. They advised what and what not was needed which saved me even more. They are very professional and accommodating. Thanks Shawn for making a great first impression. I'll be back for for my next annual service. 🙂
A friend told me to bring my car here years ago, but I kept stupidly taking it to the dealer. Not any more! This place is so much more welcoming. Shawn Albin is super helpful and explains everything really well. The car runs great and I feel like I can trust Holland Care to help me keep it that way without breaking the bank. With reasonable pricing, friendly, helpful service and information about my car I trust, I highly recommend Holland Care for your car maintenance and repair needs.
We've been coming to Holland for about 5-6 years now. Service was excellent as always. Was grateful that they found time at the last minute to get my car in for a quick oil change and check it out before we head on a road trip. The guys are always courteous, knowledgeable and efficient.
I have been a satisfied customer of Holland for over twenty years.Holland Car Care provides the gold standard of service; their work is great!I have always had a good experience. Over the years, I have come to trust their recommendations as to what service(s) are needed.It is important to me to have a reputable and honest car repair service, Holland consistently exceeds my expectations.I recently bought a new car, a major factor in this decision was choosing a German model car because that is what Holland specializes in.My decision generates peace of mind.
I love taking my car into Holland (San Carlos). I never feel taken advantage of and Shawn Albin is the really the best to work with for all my car needs. He always greets me with a smile, remembers my name, remembers the type of servicing my car needs, and treats me with great respect and excellent customer care. Once, I had an air conditioning issue with my BMW, and they took me into the shop to speak to the actual technician personally, and the tech took his time with trying to understand what I was experiencing so they could resolve it. This never used to happen when I took my car in to the dealer. I never hesitate to bring my car her when I have any issues. These guys are the best. Don't look anywhere else!
We took our 1999 Lexus in for new brakes and received great service from David. He let us know that only the front brakes needed to be replaced and he charged us a fraction of the dealers price. My husband needed the car back asap and David finished it in one day. My husband forgot that Holland was closing at 5:30 and David called him at 5:29 to remind him and stayed open until we arrived.
I needed new brake pads for the mini. I didn't want to pay the ridiculous prices the dealer charges, so I used trusty ol' Yelp to find the perfect place.Mine was a fairly simple procedure and I left a very satisfied customer. Dropped off the car in the morning, got a call a few hours later describing what needed to be done, I authorized the necessary services, and picked up the car the same day at 5p. They were courteous and professional throughout. I definitely plan on coming back when my Mini is due for its maintenance service.
Very fair price, a quick turn-around, plus David was fantastically honest and nice, and, the location is convenient to public transit. We are ditching the MINI dealership shop for good now that we found this place!!
We have a 2003 MINI Cooper S. Great car, but like all cars, needs maintenance now-and-then. We have taken it here-and-there and gotten from miserable to fine service until we went to Holland. WOW! Now we have found ASTOUNDING service! They performed a quick diagnosis of an interior door latch problem, fixed it, and then proceeded to a sunroof problem that we had been told would cost us $3,500.00 at a certain dealer's maintenance shop. Well, Holland inspected, straightened a bent rod/arm in the unit, lubricated it and sent us off with NO CHARGE for that sunroof repair (whew!) and a very small repair cost for the door. From now, on, we will take our car ONLY to Holland Care Care in San Carlos. AND, a great service manager (a principal in the company) in Mark Schwartz! We most HIGHLY recommend Mark and Holland Care Service for all of your MINI's repairs. You won't find better!
I have been taking both my cars (1996 BMW and 2003 BMW) to Holland Car care since I moved to Bay Area in 2008. They are simply outstanding and are the best car mechanics I have had in my 20+ years of owning cars. They have honest, courteous, competent and trustworthy. I would highly recommend them.
There is a reason Holland Car Care has a 5 star rating...They are that good!...I have been taking my 2000 BMW to them for about 4 years...From minor wiper blade changes to a full transmission replacement (My girl has over 210K miles on her)..HCC has provided reliable, on-time service along with honest and fair pricing...And on top of this...They have fantastic customer service...consistent, sincere, genuine...It is just in their DNA to treat you right!I honestly do not look forward to the day when I have a new BMW which is covered under dealer warranty...I will miss these folks!...So in the meantime...I know I have an expert Team looking over my beautiful BMW and I will always be treated - First Class...Thank you Holland Car Care...