A car dealership in Palo Alto is responding to a video showing one of its technicians on what looks like a joyride. It appears to show the driver laughing, going dangerously fast and blasting the radio.
Customer Brian Thornton shared video from his dashcam after he took his car in for service at Audi Palo Alto.
Thornton told us he posted the video on the dealer’s Facebook page after getting no response to his calls.
He wrote, “Here’s the video of your staff abusing my car while it was supposed to be serviced.”
Audi Palo Alto released a statement to ABC7 News:
“An unfortunate incident was brought to our attention earlier this week. We immediately began our investigation and have already taken action. We are working with the customer involved and have thanked them for bringing this matter to our attention. At Audi Palo Alto, we are proud to be a part of the San Jose community. We value and respect our customers, and our team of 75 employees strives to deliver the highest level of customer service.