Through 6 or 7 of our cars and and the past 12-14 years……this place has preformed flawlessly for us. Shawn makes it SUPERB! With their new location we no longer have to make the trek to San Mateo. The new additional location is in San Carlos is much closer for us. Their drop off area is open 24-7, safe, and accessible with a tow truck which is critical seeing how we always end up breaking down at midnight or on the weekend. Shawn is extremely helpful, and we always feel he solves what ever puzzle ends up with our best interest in hand. We recently had a fuel issue on our new Audi Q7 TDI that was a potentiall 10-14k bill. After we agreed to pay for the bill Shawn continued to research the problem and solutions. In the end he saved us over 10k. And he sold us a great warranty so we will not end up in this situation again. We thought with a brand new Audi why would we need a warranty…….huge mis-sight on our part. Thanks for the save Shawn. Holland can do everything the dealer can including recalls and warranty issues.